Effective date: April 25, 2026
These Terms of Service ("Terms") govern your access to and use of the DealSync platform, including the website at dealsync.me and the web application at app.dealsync.me (the "Service"), operated by Valience LLC ("DealSync," "we," "our," or "us"). By creating an account or using the Service, you agree to be bound by these Terms.
You must be at least 18 years old and a licensed mortgage professional or real estate professional to use the Service. By using DealSync, you represent that you meet these requirements and have the authority to enter into these Terms.
To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
DealSync is a collaborative deal management platform that enables Loan Officers and Real Estate Agents to track mortgage transactions together. The Service provides shared deal cards, conversation import, pipeline tracking, notes, and partner management tools. DealSync is a collaboration tool and is not a substitute for your loan origination system, CRM, or compliance tools.
Free tier: Realtor accounts are always free. Loan Officers may use a limited free tier with restricted deal and partner invite limits.
Paid plans: Loan Officers may subscribe to paid plans (Solo, Team, Branch) for additional features and unlimited usage. Paid plans are billed monthly or annually through Stripe.
Free trials: Paid plans may include a free trial period. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
Cancellation: You may cancel your subscription at any time through the Stripe customer portal. Upon cancellation, you will retain access to paid features through the end of your current billing period, after which your account will revert to the free tier.
Refunds: Subscription fees are non-refundable except where required by applicable law. If you believe you were charged in error, contact us at support@dealsync.me.
You agree to use the Service only for lawful purposes related to mortgage origination and real estate collaboration. You agree not to:
Your data: You retain all rights to the data, content, and information you upload to DealSync, including deal details, notes, and conversation transcripts. We do not claim ownership of your content.
License to us: By using the Service, you grant us a limited license to store, process, display, and transmit your content solely for the purpose of providing the Service to you and your partners.
Shared data: When you share deal information with a partner through the Service, your partner will have access to that shared information as part of the Service's collaboration features. You are responsible for ensuring you have the right to share any information you enter into DealSync.
DealSync is designed as a collaboration tool for mortgage and real estate professionals. You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations governing the handling of consumer information, including:
DealSync is not a loan origination system and should not be used as a substitute for required compliance tools or processes. Do not store Social Security numbers, full credit reports, or other highly sensitive consumer financial data in DealSync.
The Service includes AI-powered conversation analysis features that use the Anthropic API to extract structured data from transcripts you import. By using this feature, you acknowledge that:
The Service, including its design, code, features, and branding, is owned by Valience LLC and is protected by intellectual property laws. You may not copy, modify, or create derivative works based on the Service without our written permission.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
DealSync does not provide legal, financial, or compliance advice. The Service is a collaboration tool, and you are solely responsible for ensuring your business practices comply with all applicable laws and regulations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALIENCE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Valience LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will immediately cease. Sections 6, 10, 11, 12, and 14 shall survive termination.
These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Honolulu, Hawaii.
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us at:
DealSync (operated by Valience LLC)
Email: support@dealsync.me
Honolulu, Hawaii